The Brilliware Approach that we practise religiously and is aimed at setting us apart in the market is based on four key pillars namely Legendary Customer Retention, High Performing Teams, Lean Thinking and Proprietary Technology.
Legendary Customer Retention is an organisational culture that gets all the players within Brilliware to internalise Customer Service. We believe that Customer Service is an inside job and that starts with serving one another well as colleagues. Customers will rate every interaction they have with Brilliware by the behaviour of our employees and representatives. These interactions are referred to as “Moments of Truth” with Brilliware and will determine if Customers are going to promote us through Word of Mouth.
A high performing team that is better, faster and efficient
A Team that takes ownership and accountability of tasks and learn from mistakes
A Team that collaborates and has longstanding synergy
A Team that sets goals and remains disciplined to achieve them
Lean Thinking is based on introducing and sustaining the principles of Lean Manufacturing. Lean manufacturing has enabled businesses to increase production, reduce costs, improve quality, and increase profits by following five key principles: identify value, map the value stream, create flow, establish pull and seek perfection
Our Innovation Hub will continue to build Proprietary Technology that is aimed at giving us competitive advantage in the market. With Proprietary Technology, we are able to increase our presence in the Market with Partner Programmes of our own.
